FAQs

AustPost Domestic Fuel Surcharge/International Line Haulage
  • Why are shipping costs increasing?

    Australia Post have advised that with changes in fuel prices impacting the transport industry, the fuel surcharge can rise, fall, or not be applied, depending on the movement in fuel prices.

    AusPost regularly measure the difference between the current fuel buy price and a base price, being their fuel buy price at the time the surcharge was first notified to customers, in August 2017. The fuel surcharge for domestic parcels reflects a weighting of their direct and indirect fuel-related costs to total cost and the monthly average of index spot prices. Some months the fuel surcharge is 0% but can and has ranged anywhere up to 10.8%.

    fuel-surcharge

    international-linehaul-surcharge

    We are doing our best to get your order to you and want to keep you abreast of price fluctuations.   Pete x

GENERAL
SHIPPING
  • How long will it take to receive my order?

    Orders are dispatched within 2–3 working days. Any order that includes a A1 print will be shipped within 2 weeks from purchase.

    Dispatch times will vary during sale times, but we will try to get out your order as soon as possible.

    Once you have received your shipping confirmation it is then in Australia Posts hands, we can’t control their delivery times.

  • Can I pick up my item?

    We only offer Click and Collect to the Colac Otway regional area.

    See our Click and Collect FAQ for further details.

     

  • How can I track my item?

    Once your item has been shipped you will receive email confirmation with a tracking number.

  • Do you ship internationally?

    Yes, we ship worldwide! Prices vary according to country with tracking added to every parcel.

  • Will I have to pay for customs and duties?

    Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. We are legally required to declare the full value paid on shipments.

CLICK AND COLLECT
  • Can I click and collect?
    Shopping cart
    Choose your products online – Add the products you would like to purchase to your shopping cart (A1 prints are printed and distributed by our printer in Melbourne so are unavailable for click and collect),  When you’re ready, proceed to checkout and follow these steps:
    Shopping bag
    1.  Select Click & Collect at checkout – Select Click and Collect as your delivery option when checking out. 
    Mobile phone
    2.  Wait to hear from us  – When you’ve placed your order, a Pete Cromer team member will send you an email to let you know that your order is ready for collection.
FRAMING
  • What frames do you recommend?

    We recommend supporting your local framer.  Giclee prints should be framed professionally to ensure longevity of the art.

PRINT SIZES
  • What are your print sizes in inches?

    The print measurements in inches are as follows;

    A4 – 8.26″ w x 11.69”h
    A3 – 11.69″w x 16.53”h
    A2 – 16.53″w x 23.38”h
    A1 – 23.38″w x 33.11”h

COPYRIGHT INFO
  • What is your copyright information?

    All of the Design / Illustration / Artwork on this website remain the property of Pete Cromer and cannot be used or claimed as your own. Please email us for approval if you would like to feature any of these images on your blog, website, any form of social media or printed material.