FAQs

COVID 19
  • Information regarding COVID 19 and shipping

    We are safely making and processing order as we normally would.

    Domestic shipping:

    Australia Post is advising that though Post Offices remain open and deliveries continue,  delays may occur due to extended COVID-19 restrictions, limited flights and high parcel volumes.

    International shipping:

    As we are based in Australia, an island nation, flights in and out (carrying the post) have been severely affected during this pandemic.
    Click here for expected delivery times to your country.

    We are doing our best to get your order to you and appreciate your patience.   Pete x

Christmas 2021 Australia Post/Parcel delivery times
  • What is the deadline for key Christmas delivery dates?

    Christmas is just around the corner and Australia Post has issued a warning ahead of what is expected to be its busiest ever period.

    In a statement, the national postal service warned delivery volumes are “already setting records”.

    Australia Post has revealed the deadlines you need to meet if you want your online order to arrive in time.

    AUSTRALIA

    Monday December 13 is the key date for those using Parcel Post, while a week later, December 20, is the cut-off for Express Post.

    The postal company warned those sending to or from Perth, Darwin or anywhere outside of metro areas should send even earlier.

    INTERNATIONAL

    There is no hard and fast deadline for gifts going overseas but Australia Post warned to do so “as soon as possible”, as cut-off dates vary depending on the destination.

GENERAL
SHIPPING
  • How long will it take to receive my order?

    Orders are dispatched within 2–3 working days. Any order that includes a A1 print will be shipped within 2 weeks from purchase.

    Dispatch times will vary during sale times, but we will try to get out your order as soon as possible.

    Once you have received your shipping confirmation it is then in Australia Posts hands, we can’t control their delivery times.

  • Can I pick up my item?

    Unfortunately, we don’t offer this service as it causes too many disruptions in our work day. Sorry for any inconvenience.

  • How can I track my item?

    Once your item has been shipped you will receive email confirmation with a tracking number.

  • Do you ship internationally?

    Yes, we ship worldwide! Prices vary according to country with tracking added to every parcel.

  • Will I have to pay for customs and duties?

    Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. We are legally required to declare the full value paid on shipments.

CLICK AND COLLECT
  • Can I click and collect?
    Shopping cart
    Choose your products online – Add the products you would like to purchase to your shopping cart (A1 prints are printed and distributed by our printer in Melbourne so are unavailable for click and collect),  When you’re ready, proceed to checkout and follow these steps:
    Shopping bag
    1.  Select Click & Collect at checkout – Select Click and Collect as your delivery option when checking out. 
    Mobile phone
    2.  Wait to hear from us  – When you’ve placed your order, a Pete Cromer team member will send you an email to let you know that your order is ready for collection.
FRAMING
  • What frames do you recommend?

    We recommend supporting your local framer.  Giclee prints should be framed professionally to ensure longevity of the art.

PRINT SIZES
  • What are your print sizes in inches?

    The print measurements in inches are as follows;

    A4 – 8.26″ w x 11.69”h
    A3 – 11.69″w x 16.53”h
    A2 – 16.53″w x 23.38”h
    A1 – 23.38″w x 33.11”h

COPYRIGHT INFO
  • What is your copyright information?

    All of the Design / Illustration / Artwork on this website remain the property of Pete Cromer and cannot be used or claimed as your own. Please email us for approval if you would like to feature any of these images on your blog, website, any form of social media or printed material.