FAQs

We are safely making and processing order as we normally would.

Domestic shipping:

Australia Post is advising that though Post Offices remain open and deliveries continue,  delays may occur due to extended COVID-19 restrictions, limited flights and high parcel volumes.

International shipping:

As we are based in Australia, an island nation, flights in and out (carrying the post) have been severely affected during this pandemic.
Click here for expected delivery times to your country.

We are doing our best to get your order to you and appreciate your patience.   Pete x

In a statement, the national postal service warned delivery volumes are “already setting records”.

Australia Post has revealed the deadlines you need to meet if you want your online order to arrive in time.

AUSTRALIA

Monday December 13 is the key date for those using Parcel Post, while a week later, December 20, is the cut-off for Express Post.

The postal company warned those sending to or from Perth, Darwin or anywhere outside of metro areas should send even earlier.

INTERNATIONAL

There is no hard and fast deadline for gifts going overseas but Australia Post warned to do so “as soon as possible”, as cut-off dates vary depending on the destination.

We are more than happy to replace any prints that have been damaged in post, unfortunately we do not offer returns or exchanges for change of mind. For lost prints, we will try to hunt them down first. Sometimes they sit in post offices or end up on strange place. It happens.
For any damaged prints, send me an email with support images of the issue and then please mail it back to me at the address below

43-45 Queen St, Colac, Victoria 3250 AUSTRALIA

All resin pieces are handmade and imperfections are part of their character.

Keep away from sunlight as the sun will fade colours and yellow the resin.

To clean, wipe with a DRY cloth.

Although strong, resin can break if dropped.

All budgies, wombats and druids are handmade and therefore one of a kind, they cannot be reproduced once sold.

If you want to know when the next batch is online check back regularly or keep an eye out on my social media.

At this stage we don’t have a bricks-and-mortar store, but we do have an online store that’s open 24/7 and we now have a click and collect service. (See FAQ’s on click and collect)

Currently, I am not taking on any commission work.

Yes, Afterpay is available for Australian customers.

How it Works

1. Choose Afterpay as your payment method at checkout
2. First-time customers complete a quick registration, returning customers simply log in
3. Your payments are split into 4 interest-free fortnightly instalments

You can have a look at a list of my stockists, here.

Sadly we cannot adjust prices, offer a refund or credit for the difference in price if items go on sale.

Sadly, we cannot offer discounts for multiple purchases.

Unfortunately our policy is one discount code per order.

No worries, feel free to contact us through the contact form, here.

Orders are dispatched within 2–3 working days. Any order that includes a A1 print will be shipped within 2 weeks from purchase.

Dispatch times will vary during sale times, but we will try to get out your order as soon as possible.

Once you have received your shipping confirmation it is then in Australia Posts hands, we can’t control their delivery times.

Unfortunately, we don’t offer this service as it causes too many disruptions in our work day. Sorry for any inconvenience.

Once your item has been shipped you will receive email confirmation with a tracking number.

Yes, we ship worldwide! Prices vary according to country with tracking added to every parcel.

Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. We are legally required to declare the full value paid on shipments.

We recommend supporting your local framer.  Giclee prints should be framed professionally to ensure longevity of the art.

The print measurements in inches are as follows;

A4 – 8.26″ w x 11.69”h
A3 – 11.69″w x 16.53”h
A2 – 16.53″w x 23.38”h
A1 – 23.38″w x 33.11”h

All of the Design / Illustration / Artwork on this website remain the property of Pete Cromer and cannot be used or claimed as your own. Please email us for approval if you would like to feature any of these images on your blog, website, any form of social media or printed material.